FAQ's

What payment methods do you accept?

We accept the following credit cards: MasterCard, Visa, American Express and Discover. We will process your payment once you place your order. We also accept payment by PayPal, Venmo, Google Pay or Amazon Pay. If you choose to use any one of these payment methods, you’ll be taken to either the PayPal, Venmo, Google or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete. We also offer the following payment plan options; Shop Pay, Afterpay and Affirm. These options allow you to make weekly, bimonthly or monthly payments on your purchase, which is determined and agreed upon by you and the payment provider. Customers must apply for these payment options and not all customers will qualify.

Where is my refund?

We aim to process refunds within three days of an item being returned to us. Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to ten working days after we receive the item back to us before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Can I place an order without creating an account?

Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.artwalkshoes.com/register and follow the instructions on-screen.

Where is my order confirmation?

This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at customer-support@artwalkshoes.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Why has my order been canceled?

We typically only cancel orders if there’s a problem with stock, or if you’ve asked us to cancel. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via customer-support@artwalkshoes.com, we may be able to cancel your order before it’s processed. If not, we’ll dispatch your order and then you can return it to us if you wish upon receiving it.

Can I alter my order?

Sadly, we’re unable to modify your order once we’ve started processing it. If you need to order a greater quantity or an additional product, please place a new order online.

When will my order arrive?

Standard shipping times are typically 14-15 days. Please note that due to the custom nature of our shoes and clothing and at times of high order volume, your order may take a day or two longer to reach you than originally estimated. You can check the status of your order on our order tracking page. Please get in touch if your order hasn’t been delivered according to the expected timescales, and we will check your order status.

What countries do you ship to?

We ship worldwide! You can use the currency converter displayed at the top right of the Home Page to have your country's currency converted and displayed on all product listings and in your cart. Please note your country's converted amount will show all the way until the final Checkout Page, where the amount will then be displayed in US dollars. Do not be alarmed, we are a US based company, and our system needs to convert the total back to US dollars.

How much is shipping?

Shipping costs depend on the item you’ve ordered and where your order is being delivered. At checkout, you will be asked to enter your shipping address to calculate your shipping cost. Occasionally we will offer free shipping store wide. This will be clearly announced on the banner of the home page when we run this promotion.

Can I track my order?

Yes. We’ll provide updates at every stage of your order, from the time you place it, through to dispatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference number which you can use to check the progress of your order online. Additionally, you can enter your order number in the "Track My Order" page for updates on the status of your order.

Can I return or exchange an item?

Yes, you can return your item to us within 7 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. If you have ordered the incorrect shoe size and need to exchange for a different size, please follow the steps to refund and place an order for the correct size. If you’re unsure about shoe sizes, please refer to our shoe size chart.

How do I return an item?

If you wish to return an item, please navigate to the "Returns and Exchanges" link at the bottom of our home page. There you will enter in your order information and follow the prompts to initiate a return. Returns will be accepted providing the return is within the 7-day return window and meets our return criteria. We will issue you with a return label by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.

What do I do if I lose my return label?

We send return labels by email, so if you can locate the email, we sent you, simply print off a new one. If you can’t find this email, please get in touch and ask for it to be resent to you.

My order has arrived but it’s not as I expected. What can I do?

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via customer-support@artwalkshoes.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we’ll gladly accept it back as a return within 7 days, providing it’s in “as new” condition, in its original packaging with all labels attached.

How long does it take to return an item?

This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process refunds within three days after receiving the item into our warehouse, but it can take several days for your bank or credit card provider to process the refund into your account, or onto your card. For additional information, please refer to Process and Returns in the Menu on the Home page.

Do you sell gift vouchers?

Yes, we do. These can be purchased through the Gift Card tab in the Menu on the Home page. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of $25, $50, $100, $150 or $200.